BILLET LUDOVIC

It has been 237+ days since my original request for a refund on a cancelled event with Fnac/FranceBillet. They haven’t issued a refund, a statement accepting poor service, or acknowledgement of negligent service and therefore compensation. On one occasion I was told that a refund had been issued, I therefore responded with a redacted Bank Statement proving this was not the case. I was then asked to provide a Bank Statement for different dates and did so and they went quiet again. I checked a clause they quoted in rare response and it was in fact for a separate and unrelated T&C - “RIGHT OF WITHDRAWAL: In accordance with article L. 221-28 paragraph 12”. When I opposed them on this, they went quiet again. For the duration of my communications, Fnac/FranceBillet have been in breach of French Consumer Code & The Consumer Rights Act. The responses have been belittling and misrepresent legal information that seems to be used as an avoidance technique. Simply put, my money has been stolen and their ‘Customer Service’ Team seem incredibly immortal.

Got refunded promptly for the tickets when the concert was cancelled. Kind, polite and helpful customer service.

Super

Excellent !

Cool

Cool

Au top! J’ai eu un souci avec mes billets et l’équipe Fnac Spectacle m’a tout arrangé en 2 minutes ♥️ Merci encore et merci de nous permettre d’aller voir nos artistes préférés ❤️

Un service client au top! Rappel de mon événement à venir, grande réactivité et serviabilité ! J’avais réservé mon billet avec un retrait en magasin et France Billet a accepté de modifier le mode de retrait, en m’envoyant mes billets par e-mail. Ça m’a évité un déplacement de dernière minute! Je vais pouvoir profiter de mon spectacle sereinement ! Un grand merci 🙏