LA MAISON DU FUTUR DEVELOPPEMENT

If you enjoy traveling with a lot of stress, out of service toilets, one cafe for all passengers, and endless queuing and being treated like cattle, then Bordeaux Airport is for you! The advice is to arrive 2 hours before your flight. My advice is don’t bother. 1 star earned for a lovely check-in guy.

I would give it 0. This airport is not designed for people! Multi-level long corridors, bathrooms are available only right after the control, but they are not close to the gates! Look at this wonderful dyson dryer that flows the water right in your face! No caffeteria after the control, only vending machines. But the worst thing is the splitting of gates into intra-EU and extra-EU flights. The gates <10-14 and 80-83> (if I remember the numbers correctly) are designated for extra-EU flights, but the the sign is perceived rather as 10-83 gates. There is pass control zone, and I had strong doubts that I have to pass it by travelling within Europe. I asked the controller if I should go, and she confirmed! Of course, there was no my gate. But now, I have the wrong stamp in my passport and probably must change it! This is not easy to do at all!

This airport is simply okay. There was nothing fundamentally wrong, but equally nothing to make it stand out. Facilties are very basic but being a small airport it is quick to get through to airside. Handy there is a tram service right outside. If you get a late flight be warned that facilties may be closed and you risk being thrown out at closing time.

The seating areas are insufficient, and you end up waiting for a spot constantly. Security checkpoints are limited, which leads to long waiting times. Overall, the airport is clean, but the number of restrooms is inadequate. Waiting seems to be a constant theme here. Since Ryanair pulled out, there are very few destinations available, and ticket prices have skyrocketed. This airport really needs improvements, but unfortunately, it seems to be going in the opposite direction. Hopefully, it can develop and offer a better experience in the future.

Two major issues at the airport. The first is the shuttle service between the airport & long term car park - which is a good 15 minute hike by foot. The buses only run every 20 minutes, as there only appears to be 2 buses. So it's not really a shuttle as such. You get on, and you are made to wait anything up to 15 minutes, so the bus can get very hot, overcrowded and uncomfortable for such a brief ride (4/5 minutes). We were left waiting 10 minutes on our return to Bordeaux and then a further 15/20 minutes on the bus as it filled to a dangerously over capacity. In 35ºc heat and with very young children and babies on board, it was just an unacceptable and abysmal service. It was as if there was only the one bus servicing the car park, casually toing and froing at it's own pace. Remarkably inefficient for my usual experiences of similar in other French airports. Second major problem is the security area post check-in that features possibly the most rude, passenger hostile and unincentived group of malcontents - all of whom seem to arrive to work having worked up an angry mood of displeasure that they intend to transfer upon every innocent traveller passing through their bailiewick. Needless to say, there is not a single proactive or preemptive bone in their bodies - no hustle, no vim, no help, no visible signs of a willingness to any form of care or kindness. All should be taken off to boot camp and sort out their anger issues and people skills. On the up side, the folks at passport control have always been really hospitable and welcoming.

Very long and over meticulous security check. The woman that checked our bags threw everything out in search of liquids and then they gave us a small transparent bag to fit everything in, regarding if it's cosmetics or medicine. This is the most rude behaviour regarding the passenger belongings I have ever seen in any airport in my life. It feels like the security managers just have too much free time and too much hate for the visitors.

My recent experience at Bordeaux Airport was nothing short of frustrating and disappointing. Although the terminal officially opened at 4:00 AM, no Air France staff appeared at the check-in counters for almost 40 minutes. The line of travelers quickly grew to extend out the door, and yet there was zero urgency from staff. Even more frustrating was witnessing multiple employees behind the desks who appeared to be socializing rather than assisting passengers. There was a clear lack of organization and leadership, especially during the early morning rush when efficiency matters most. To make matters worse: - The bathrooms were filthy and in need of serious cleaning. - The card reader at the café was down, leaving people unable to make purchases unless they had cash. - There was no clear signage or announcements to help passengers navigate the delay or understand what was happening. The airport’s poor service, lack of cleanliness, and disorganized operations set a negative tone for what should have been a smooth departure. For an international travel hub, this level of service is unacceptable in my opinion. I hope Bordeaux Airport takes this feedback seriously and works on improving staffing efficiency, cleanliness, and customer communication, especially because this experience felt more like chaos than travel.

Great arrival experience was in the loan car within 15 mins of arriving on EasyJet. Totally the opposite experience on departure (EasyJet) no signposting of where to check in, security quick at Billie terminal (not the same as “B”, nowhere to sit, agin no clear signposting airside - basically IMHO a total mess.