SCHOMBERG CHRIS

I stayed in this apartment in Terville and had a wonderful experience. The place is clean, comfortable, and equipped with everything you need. It is in a strategic location, close to all the main services and attractions. The staff was extremely helpful and provided us with all the information we needed for an ideal stay. I highly recommend this apartment to anyone visiting the area.

We absolutely loved this apartment! It was in an old building with a courtyard but was clean, modern, and spacious inside. It was located on a quiet street with restricted vehicle travel. It was close to markets, shopping, groceries, parking and the Christmas market. Everything was walkable. I would recommend it to anyone who likes luxury, ambiance and a bit of adventure.

Last year a good experience: swift communication by WhatsApp and e-mail. This year a bad experience: left us standing outside the rental place for an hour, first providing a wrong access code and then, after a second call, saying that there was a new manager of the property. (We were never informed about this, we booked and payed Rock in Share.) Messy communication. Unnecessary stress. No apologies whatsoever. Not planning to use the service again.

Beautiful apartment in a fantastic location. We will definitely be back later this year. Perfect place for a family break and helpful updates from the company. Highly recommended.

Beautiful apartment in Metz close to the train station and close to everything else since the Metz city center is situated in a small area. Highly recommended.

Best place ever to stay in Metz. Definitely a 10 out of 10, thanks for making this stay so remembered.

*** edit after owner’s reply: Same company as Rock in Share in Nancy? Per owner’s special request: The following review is following a Rock in Share experience in Nancy: This is a property management co. for property-owners and investers. The “automated” platform seeks to remove human interaction and is plagued by bugs, ironically creating more interactions. Many of my calls, emails and messages have gone unanswered, promised morning dropoff of missing listed items didn’t occur until reminded, again, at the end of the day. There is contradictory information coming through the platform, the whatsapp and the email contacts, which are manned by various unidentified staff (except for “Kevin”), who only respond during office hours from 10-6pm. There seems to be faulty in-house communications resulting in essential items missing at checkin and an overall sense of uncertainty and insecurity from fear of being locked out of the unit at night given the finicky keyless entry. Their responses typically put responsibility on the guest and next to no solutions are proposed. They repeatedly signified that the problems were my doing/reading/clicking/understanding things wrong, while repeating that their service was “haut de gamme”. By the end of my stay, I had spent way too much time problem-solving for them, felt exhausted and gaslit, which is quite the opposite of what you would expect from a vacation rental service. The platform’s recent reviews are not representative of customer experience; for example: the link that was automatically sent for reviewing the unit after our stay was a dud, as was the link for the checkout instructions. They requested on April 2 that we cancel the Annexe de Stanislas unit (booked on March 11 through Abritel for our April 22-25 stay) because of supposed damage to the unit. They proposed, instead of the “damaged” unit, a supposedly similar unit (1901-T3), which we reserved at their insistence. It turned out that, besides being well decorated,

Nous sommes arrivés ce jour dans l’un des appartements gérés par rocking-chair à Metz. Nous avons été extrêmement choqué et déçu du service clientèle et de l’état déplorable de l’appartement géré par cette société. Preuve à l’appui, l’appartement Était dans un état très sale alors que nous avions une arrivée tardive (Arrivée possible seulement à partir de 16 heures) Et le départ est annoncé pour 11 heures au plus tard. De plus, notre réservation était pour quatre voyageurs. À notre arrivée, nous avons eu la déception de constater que le canapé-lit n’en était en faites pas un vrai canapé-lit et qu’il était plein de taches. De plus qu’il n’avait pas été mis en place malgré notre demande avant notre séjour. Concernant le lit dans la chambre principale, les draps avait des tache jaunâtres douteuses et ils étaient couverte de doré es poils/cheveux. Nous publions ce commentaire, afin d’ éviter à d’autres personnes de subir le même sort, c’est-à-dire payer 310 € pour un séjour de deux nuits à quatre voyageurs dans un appartement dont l’état est désastreux et le service clientèle qui laisse très clairement à désirer. Après ma demande de remboursement, selon-moi totalement légitime aux vues de l’état de l’appartement, la seule option qui m’a été proposée est de refaire passer une équipe de ménage (sans pouvoir me garantir une heure de passage). Je me permets de souligner à nouveau que par rapport aux horaires annoncés, l’équipe de nettoyage dispose d’un délai de 5h pour faire le ménage entre la sortie et l’entrée des nouveaux locataires. Il apparaît donc normal pour la société Rocking Share de demander à ces locataires de ressortir de leur appartement pour faire intervenir à nouveau leur équipe de ménage, incompétente. Si l’équipe Rocking Share est de bonne foi, nous obtiendrons une remboursement intégral et ce, sans avoir à nous justifier plus longuement. Dans ce cas, nous accepterons de republier un avis pour souligner la bonne foi de la société. Nous espérons si