MY-PEN

I'm very happy to discover Printemps in Lille. It just so happen end of season sale and some items were further discount. I'm very happy with my purchase and the sales lady was polite and very helpful.

A service from Aysha was incredible. Really supportive and helpful. Totally made my day!

This Printemps store, once one of my favourite French retailers, now seriously undermines the luxury image of the Mariage Frères brand. The boutique, oddly located on a floor shared with children’s clothing and luggage, had no staff present, only a sign directing customers to customer service. This led to a long queue among click-and-collect customers, and when we finally received assistance, the customer service rep offered no apology for the excessive wait. Mariage Frères deserves far better than this level of incompetence and poor service.

I was looking for a nice watch and Celine at the watch section helped me choose a very beautiful one and she was very kind, knowledgeable and patient. Merci Celine!

Aisha helped me finding the right shirt for the right occasion. She’s very professional and knows her her profession very well thanx so much

I had a the most wonderful service provided by Martine at the Augustinus Bader counter, she was an absolute joy and so well informed about the products! She provided a personal touch to shopping and so kind and very patient. Thank you Martine for such an amazing customer service, it has become so uncommon to have received such service!

I can’t fault the store as a whole but my experience with the Guerlain counter was appalling and humiliating I appreciate there was a language barrier but I had a lot of money to spend and was dismissed on two occasions and both members of staff so rude I walked out. Shame I had a lot of money to spend but was so embarrassed I had to leave. Won’t be back I’m afraid. Rest of store everyone was wonderful shame on Guerlain and their untrained staff

had a very happy shopping experience today,Ines.B help me a lot she is very patient and nice, hope to see her next time.