MALOU

We have really enjoyed working with Malou and the team. The platform has given us a clear and structured way to manage guest feedback across multiple channels, making it much easier to stay connected with what our customers are saying in real time. One of the things we value most is how intuitive the system is to use. It allows our team to respond quickly to reviews, identify patterns in feedback, and maintain a consistent presence across platforms. This has been particularly helpful in ensuring that both positive experiences and areas for improvement are addressed promptly. The Malou team, especially Sabine, have also been very supportive, responsive, and proactive in helping us get the most from the platform. It feels less like using a tool and more like having a partner who genuinely understands the importance of reputation management in hospitality. Overall, Malou has become an important part of how we listen to our guests and continue improving the experience we provide.

Myself and my team have been using Malou for the past few months to help promote and streamline communications with our customers. It has been such a useful app to track insights amongst all our many platforms. We can’t thank the support at Malou enough for their attentive care towards furthering our mission and goal at our company. Special shoutout to Sabine Kay for always being so communicative and ready to help us! There isn’t a question she can’t answer and she’s always asking for our feedback to better the Malou. Thank you for everything Malou team!

We have been working with Malou since the opening of our establishment in 2023 and this has helped us greatly in growing our online presence across networks. The website and mobile application are both intuitive and easy to use. We are very happy to work with Sabine who is incredibly responsive and always coming up with new ideas!

For 6 months now, I'm using Malou to improve guest communications and social media for my restaurant Chez Francis, in New York, and I’m extremely impressed with the results. The app is user-friendly and easy to navigate, making it simple to manage all of our social media accounts in one place. The customer support team, especially our account manager Manon, is also fantastic - they’re always available to answer any questions and provide helpful advice. I’ve noticed a significant improvement in our guest engagement since we started using Malou, and I would highly recommend it to anyone looking to improve their social media presence and web platform synchronization.

Keep spamming me while asked multiple times to stop mailin

They provide an Excellent service in Marketing and a daily follow up on all the activities, Thank you Malou teams

Exceptional and professional service. Sabine was so great to work with!

Really nice team. Clemence has been a great help!