PIERRE ET VACANCES DEVELOPPEMENT SAS

Lies - No refunds & Worst customer service ever ? I have booked several times and had good ski holidays in the past so we booked a Price Flexible booking over the summer and paid extra to have the facility to cancel up to 30 days before the holiday. The lady I booked with assured me this was 100% safe to get our money back if there was any reasons we wanted to cancel. This reassured us to book at the time as we felt with Covid we needed this facility. We had to cancel two months before our trip and they are still not returning our money. Initially they tried to claim that our booking did not qualify for a refund so they could keep our money but luckily I downloaded all the terms of business prior to cancelling. They have the worst customer services I have ever dealt with. They will not speak on the phone and just put the phone down or simply say it’s not their department and can’t help. The actual proper Customer services (which you can only email) finally did email me in mid December to say they would refund me. However still no refund almost 5 months later. No one else has replied to any of my emails I sent in Jan and Feb and it looks like they are intent on keeping my money. Not even the offer of a credit note which at this stage I would probably accept!! Crooks. I would be very wary of booking with them.

The company does not accept a full refund, Despite the closure of Spanish and French hotels.(from 15MAR2020) Only propose a schedule change.But if it is difficult to change the schedule of vacation, it is normal to offer a full refund. This is the same as fraud that I paid for the service but will not get it.

Very nice office environment! Close enough to train station, good hotels and restaurants nearby.