ENCOTRA

They charge a €500 deposit and state that they will only refund it seven days after checkout. This is unacceptable, and I doubt it's legal under EU regulations. Scammers!

Firstly, I did not stay here in the end. This review is based on my dealings with Bordeaux Traditions (from now BT). 1) I made a reservation, but cancelled soon after on discovering that there is a 500 euro deposit.Yes, 500 euro for a 5 night stay! Given my experience with BT, let's just say that I am glad I didn't pay it. (Admittedly, I should have noticed this when booking. But never in my life have I paid a deposit for a short stay and I travel frequently) 2) I chose the "free cancellation" option, but ultimately I didn't get it. BT take the payment immediately, even if you have "free cancellation" until October (as I had). While they are quick to take the payment, they are rather slow to give the refund. This means that with the fluctuations in currency I lost about 25 euros. Not a huge amount of money, I accept. But I chose "free cancellation" (you pay an elevated price for this service), so, I expect to get back the full amount that I paid. The problem here is that this company takes the money before the cancellation period expires. Why do this!?? 3) While waiting patiently for my refund, with the reservation now CANCELLED, my bank notified me that BT were trying to debit my account a second time! Around another 500 euros. I had to dash to the bank, block and then cancel my card (on advice by the bank). When I asked BT what the hell was going on, an incredibly rude person simply refused to accept any responsibility for this! Like I was just making it up! Incredible. And not a hint of an apology for the trouble they caused me either (at the end of the day I can forgive an honest mistake). 4) I made this reservation with Booking.com. I will include them in this review because I think that they should accept a bit more responsibility for hosting and promoting these companies. Also, you didn't allow me to leave a review of BT on your app. Why not? Do you not think future customers have a right to hear about my awful experience with these people? You make these c

“Free cancelation” is a big lie. It’s almost like a scam. Please read other people’s comments below so you will now. Don’t take the risk. I’ve never seen anything like this in any other countries. I’m speechless.

I was not able to stay at their appartment because my Son was sick and Even though there was no free cancelation anymore they allow us to cancel and refund us from each night someone booked until our check in. They already refund all the money so i think it was really a good and kind attitude from them. We will stay there when visiting the city

I am trying to get a refund from a free cancellation booking and the propriety is not even giving me my money back. I am happy to cancel this comment once I'll have my money back . This is unavailable!

Really convenient apartment for exploring this lovely city. Clean and centrally located, everything we needed was at hand. I would definitely recommend.

Really central, can reach everything by foot. Clean room, easy process.

Great location, well priced. Definitely recommend